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Editorial corrections and updates
When you spot a mistake in a review, a bonus figure that no longer matches the operator’s site, or terms that have changed since we last checked, tell the editorial team. We treat every correction as a priority and verify it against the operator’s own published terms before we amend the page. Updates to wagering requirements, withdrawal limits, game libraries and licensing details go through the same check before they appear in print.
Reports of outdated information are handled the same way: we investigate, confirm what has changed, and revise the review without changing the date of the original assessment unless the correction is substantial. Where a review is materially rewritten, we note that the page has been updated so returning readers can see the record has been refreshed.
Questions the editorial team can answer
Our team can respond to anything about the content of the reviews themselves: how a bonus was assessed, why a particular rating was assigned, which sources were used for a payout claim, or whether a game provider is listed on a specific page. We can also clarify how we conduct our checks, what our review criteria cover, and how often we revisit a casino’s terms.
We cannot see your account, your deposit history, your bonus balance, or your wagering progress. We hold no access to the operator’s systems, so we cannot verify a pending withdrawal, reset a password, or investigate why a deposit did not land.
Account, deposit and withdrawal problems
Questions about your own account — including deposit failures, withdrawal delays, bonus activation, verification documents, or a suspended balance — must go to the operator’s support team directly. Only the operator holds the transaction records and account settings needed to resolve those issues. If we forward your query, it would still have to reach the same support desk, so going straight to the source avoids a detour.
That separation also protects you: account matters involve personal data and financial records that we are not equipped to handle, and any promise we made on the operator’s behalf would be worthless. The terms that govern your account sit with the casino, and only their staff can act on them.
For problems that involve a dispute over a bonus or a withdrawal, keep your own records of the correspondence and the relevant terms before you contact support. If you believe the operator has breached their own published rules, raise that with support first, and mention the specific clause you rely on.
What we do not handle
We do not take complaints about other players, do not mediate between you and the operator, and do not provide legal advice. We also do not respond to requests to remove negative reviews unless the content is factually wrong, in which case the correction process above applies.
If you are experiencing gambling-related harm, contact a support service directly rather than the editorial team. Those organisations are staffed to help you immediately; we are not.